There will be no change to your services under Hunter and Coast Community Telco
Dear customer,
Please be advised that Integrity Network Solutions Pty Ltd have gone into voluntary liquidation and on the 21st of September Community Assets Pty Ltd, trading as Hunter and Coast Community Telco (a franchise of Community Telco Australia Pty Ltd) acquired all customer accounts and services.
Our Community Telco™ model is based on the extremely successful Community Bank® model, founded by Bendigo Bank. Whilst Bendigo Bank centralises its operations in Bendigo, it continues to actively support local communities around the country. Community Telco Australia (CTA), which is the head office of our National Group follows the same philosophy.
It is important for you to know that there will be no interruption to your services, they will remain unchanged. Hunter and Coast Community Telco focus on local customers and personal service. We commit a percentage of the revenue from your telecommunications account into worthwhile, local community projects. To find out more about Hunter and Coast Community Telco we invite you to view our details on our website at: hunter.communitytelco.com.au
Hunter and Coast Community Telco has been part of Hunter and Central Coast region and surrounding areas for many years now, and during that time we have been involved in many community projects. We do not intend to change that connection; in fact we are looking to strengthen it.
Your account
Your Integrity Network Solutions Pty Ltd account and services will be transferred to Hunter and Coast Community Telco which will be visible to you as a change in the company name and ABN that appears on your next invoice and in all Standard Forms of Agreement, terms and conditions, application forms, and on any marketing material from us. Apart from this you should see no other material changes. You will be contacted to discuss your services by one of our customer service representatives shortly.Hunter and Coast Community Telco Terms and Conditions
Information regarding our Acceptable Use Policy, Standard Form of Agreement (full and summary) and schedule of charges can be downloaded from our website: hunter.communitytelco.com.au the Hunter and Coast Community Telco terms and conditions now replace the previous terms and conditions.Contacting us
We have retained the offices at 21/207 Albany Street North Gosford NSW 2250 and the Customer Support is being managed by former Integrity Network Solutions personnel for business continuity. The phone number remains unchanged 02 4337 8888 if you wish to contact the office.Paying your bill
The next invoice you receive will have a new look and feel reflecting the change in company name. Although your service pricing will stay the same, you may find some changes to your payment options. Please refer your invoice when it arrives full details. Please note in particular changes to the BPAY details and your billing cycle period will change from your anniversary sign up date to a month end invoice cycle.Continued local commitment
We remain committed to our current and future customers. Our objective of providing quality customer service while investing in our local community will continue and you should see no immediate change in your current services.I would like to take this opportunity to welcome you to Hunter and Coast Community Telco.
Yours sincerely
Richard Mulligan
Chief Operating Officer
Hunter and Coast Community Telco